phik

SIR–

Our communication must remain brief, as this customer has already lost the feeling in his fingers and toes.

Your northeast corridor trains offer unmatched convenience at an affordable price, but the arctic blasts with which they are equipped do not please this correspondent.

Heavy coats and mountaineering undergarments oughtn’t be required upon boarding your vessel in any season; that you additionally disregard your passengers’ summertime apparel displays a contempt for comfort that has become unfortunately common in most modern American transportation.

P I Schwan
Cambridge, Massachusetts