I spent 4 hours on the phone this afternoon trying to resolve my laptop issues with Dell. It’s all very simple, really, and everyone that I speak to would love to help me, but there are some fundamental problems, like the fact that I bought it in Canada.
I spoke with no fewer than 5 different departments at Dell, and they each had a different address and phone number for me. They had addresses from Ottawa, Montreal, Pittsburgh, Ohio, and New Jersey, and, laughingly, wanted to use my address to verify my identity. At any rate, I think I may have almost sorted things out, and will perhaps even get my laptop fixed.
At times like these, when people gush “Oh just buy a Thinkpad, they’re so great” without remembering that I am a seasoned Thinkpad veteran, I find it appropriate to re-post the IBM Thinkpad Drinking Game: